FreeBeginnerCommunication
Communication Skills
Listen, frame and influence like a trusted advisor.
5 hrs5 CPD hrsBeginnerCertificate
About this course
The number one skill employers ask for. Learn to listen actively, ask sharper questions, handle tough conversations and communicate with clarity across calls, email and video.
What you'll learn
- Apply active-listening techniques in real conversations
- Structure clear, persuasive written messages
- Adapt your tone and style to different people
- Stay composed and credible under pressure
Skills you'll gain
Active listeningWritten commsInfluenceEmotional intelligence
Curriculum
3 modules · 9 lessons
1
Listening to understand
3 lessons
- Why most people listen to reply8 min
- The active-listening loop11 min
- Practice: playback and paraphrase12 min
2
Writing that gets replies
3 lessons
- The anatomy of a great sales email10 min
- Clarity, brevity and the single ask9 min
- Module quiz8 min
3
Influence and difficult conversations
3 lessons
- Framing and reframing11 min
- Staying calm when it gets hard10 min
- Final assessment18 min
Keep going
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